Refunds and Returns
**Effective Date:** 04/22/2024
**Thank you for shopping at Pronto Picks!**
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and refunds within certain conditions.
**Return Eligibility**
You are eligible for a full refund or exchange within 14 days of receiving your order. To be eligible for a return, your item must meet the following criteria:
* The item must be in new and unused condition, with all tags attached.
* The item must be returned in the original packaging it was received in.
* Damaged items due to customer negligence are not eligible for return.
**Return Process**
1. **Initiate a Return:** Contact our customer service team by email at [Your Email Address] within 14 days of receiving your order to initiate a return request. In your email, please include your order number and the reason for your return.
2. **Return Shipping:** You are responsible for the cost of returning the item(s) to us. We recommend using a trackable shipping service.
3. **Damaged Items:** If your item arrives damaged, please take clear pictures of the damage within 24 hours of delivery and email them to our customer service team along with your order number. We will then process a return with free return shipping and issue a full refund upon receipt of the damaged item.
**Refunds**
* Once your returned item is received and inspected, we will send you a confirmation email notification.
* We will process your refund within 5 business days.
* Refunds will be issued to the original payment method used for the purchase.
* Shipping costs are non-refundable unless the item arrives damaged.
**Exchanges**
* If you would like to exchange an item for a different size or color, please follow the return process outlined above and specify your desired exchange in your return request email.
* We will process your exchange once we receive the returned item and confirm availability of your desired size or color.
**Questions**
If you have any questions regarding our return and refund policy, please don't hesitate to contact us at prontopicksstore@gmail.com
**Please Note:** We reserve the right to modify this return and refund policy at any time without prior notice.
**Thank you for shopping at Pronto Picks!**
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and refunds within certain conditions.
**Return Eligibility**
You are eligible for a full refund or exchange within 14 days of receiving your order. To be eligible for a return, your item must meet the following criteria:
* The item must be in new and unused condition, with all tags attached.
* The item must be returned in the original packaging it was received in.
* Damaged items due to customer negligence are not eligible for return.
**Return Process**
1. **Initiate a Return:** Contact our customer service team by email at [Your Email Address] within 14 days of receiving your order to initiate a return request. In your email, please include your order number and the reason for your return.
2. **Return Shipping:** You are responsible for the cost of returning the item(s) to us. We recommend using a trackable shipping service.
3. **Damaged Items:** If your item arrives damaged, please take clear pictures of the damage within 24 hours of delivery and email them to our customer service team along with your order number. We will then process a return with free return shipping and issue a full refund upon receipt of the damaged item.
**Refunds**
* Once your returned item is received and inspected, we will send you a confirmation email notification.
* We will process your refund within 5 business days.
* Refunds will be issued to the original payment method used for the purchase.
* Shipping costs are non-refundable unless the item arrives damaged.
**Exchanges**
* If you would like to exchange an item for a different size or color, please follow the return process outlined above and specify your desired exchange in your return request email.
* We will process your exchange once we receive the returned item and confirm availability of your desired size or color.
**Questions**
If you have any questions regarding our return and refund policy, please don't hesitate to contact us at prontopicksstore@gmail.com
**Please Note:** We reserve the right to modify this return and refund policy at any time without prior notice.